Data science merges statistics, science, computing, machine learning, and other domain expertise to generate meaningful insights from data, driving better decision-making and operational efficiency. Below, we explore the process, techniques, benefits, and challenges of data science. We also highlight key use cases in sectors like healthcare, finance, and business and discuss popular tools like Microsoft
Virtual is the new normal, especially in the post-pandemic era. Remote collaboration platforms have accelerated this shift and significantly enhanced professional communication. Thus, modern-day businesses are increasingly adopting tools and technologies that can efficiently cater to their remote and hybrid operational needs. Zoom and Google Meet are the most-used options for enterprise communications and real-time
Contact center analytics is the systematic collection and analysis of data related to customer interactions. With this data, businesses can assess the efficiency of their contact center and determine the biggest levers they have to improve. At the core are analytics dashboards, which transform call detail records (CDRs) and data from other channels into clear